Sunday thoughts:
What is marketing?
After 10 years in the industry, I still struggle to give a single, convincing answer.
But something dawned on me lately.
I might not know what marketing is,
but I know what marketing should do.
đĄMarketing should make your prospective customers âfeelâ something.
Because great marketing is all about feelings.
It isnât about what it communicates.
Itâs about how it makes you feel when it does.
When I see an ad by Audemars Piguet, I feel wealthy.
Even though Iâm not.
Even though Iâll never afford one.
Even though Iâm not even into watches.
Even though my $80 Swatch makes me perfectly happy.
But feeling wealthy is a good feeling.
And Iâll always associate this brand with a good feeling.
Thatâs all that matters.
And If I ever become wealthy, indeed Audemars Piguet will be the first brand that comes to mind.
When I see marketing from The Economist, I feel smart.
Thatâs why Iâm a customer.
Not because I am objectively smart, but because I like to âfeelâ smart.
Even better, I like to feel smarter than others.
The simple fact that the ad was served to me (and possibly not to someone else) already reinforces my feeling.
And again, thatâs all that matters.
Some marketing makes you feel like sh*t.
On purpose.
The promise?
Buy, and youâll stop feeling like sh*t.
Buy, and youâll be happy again.
The classic âBuy now! tomorrow the price will doubleâ just makes you feel FOMO, stress, and discomfort.
And thatâs why you buy: to stop feeling like that.
Itâs now proven that ChatGPT is increasingly used as a personal assistant, as a life coach or even as a friend.
Our interactions with consumer AI are highly emotional. Who hasnât argued with their chatbot?
As marketing increasingly flows through AI conversations, its emotional side, not the technical one, will only grow in importance.